1. Return Eligibility

Returns are accepted within 14 days of delivery.

Items must be unused, unopened, and in original packaging.

Opened coffee cannot be returned unless there's a quality issue.

2. Non-Returnable Items

Opened or used coffee products

Gift cards or promotional items

Final sale or clearance items

3. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 5 days with:

Your order number

A description of the issue

A photo of the item and packaging

We’ll send a replacement or issue a full refund, including shipping.

4. Refunds

Once we receive and inspect your return, we’ll confirm if it’s approved.

Approved refunds will be issued to your original payment method within 5–10 business days.

5. Return Shipping

Customers cover return shipping unless the item is damaged or incorrect.

We recommend using a trackable shipping service.